Refund Policy

The guarantee

If Emberline Essentials is not right for your church, you can get your first monthly payment back. Request it within 14 days of your first payment and we refund the full amount, no questions and no call.

Who qualifies

• One refund per organization, on the first monthly payment only.
• The request must be made within 14 days of the date of that first payment.
• The request must come from the account owner, through the portal (Billing, then Request a refund) or by email from the owner's address.

How to request it

1. Sign in to your portal.
2. Open Billing and choose Request a refund.
3. Confirm. We will remind you to export your content first.

You can also email hello@emberline.studio with the subject "Refund" from the owner's email address. Either way, there is no form to fill out and nobody will try to talk you out of it.

What happens next

• The refund is issued to your original payment method right away. Banks usually show it within 5 to 10 business days.
• Your subscription ends immediately and no further charges are made.
• Your Site is taken offline. Your content stays exportable from the portal for 30 days. On day 30 we close your account and archive your Site's files, and on day 60 we permanently delete your Site, its content, form submissions and account details. To delete everything sooner, use Delete my site and data in Settings.
• If you connected your own domain, it stays in your registrar account; simply remove the records that pointed to us.

After the first 14 days

Payments after the first 14 days are for service already provided and are not refunded, except where the law requires. You can cancel at any time to stop future charges, and your Site stays live until the end of the period you paid for.

Failed payments and suspension

If a payment fails, we email you and retry. After 14 days we may suspend your Site. Suspension is not a cancellation and nothing is deleted while a Site is suspended. Updating your card restores the Site automatically. If the payment is never fixed and our payment processor ends the subscription, it is treated as a cancellation and the 30 day and 60 day timeline above starts from that day.

Questions

Email hello@emberline.studio. We reply within two business days. Our mailing address is Emberline Studio, 115 E. Main St STE A1B-1150, Buford, GA 30518.